{"id":17989,"date":"2022-02-18T13:44:10","date_gmt":"2022-02-18T18:44:10","guid":{"rendered":"https:\/\/omcpharmamedic.com\/?page_id=17989"},"modified":"2022-09-15T12:11:17","modified_gmt":"2022-09-15T17:11:17","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/omcpharmamedic.com\/en\/claim-book\/","title":{"rendered":"Claim book"},"content":{"rendered":"<div  class=\"vc_row wpb_row vc_row-fluid wpb_animate_when_almost_visible wpb_fadeIn fadeIn vc_custom_1645127684385 vc_column-gap-default ts-row-wide ts-parallax-bg loading\"  data-vc-full-width=\"true\" data-vc-full-width-init=\"false\"  style=\"background-image: url(https:\/\/omcpharmamedic.com\/wp-content\/uploads\/medicinas.jpg);\"><div class=\"wpb_column vc_column_container vc_col-sm-12\">\n\t<div class=\"wpb_wrapper\">\n\t<h1 style=\"font-size: 46px;color: #ffffff;text-align: center;font-family:Corben;font-weight:400;font-style:normal\" class=\"vc_custom_heading shadow\" >Claim book<\/h1>\t<\/div>\n<\/div><\/div><div class=\"vc_row-full-width\"><\/div>\t<div  class=\"vc_row wpb_row vc_row-fluid vc_column-gap-default ts-row-wide\"  ><div class=\"wpb_column vc_column_container vc_col-sm-12\">\n\t<div class=\"wpb_wrapper\">\n\t<div class=\"vc_empty_space\"   style=\"height: 80px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t<\/div>\n<\/div><\/div>\t<div  class=\"vc_row wpb_row vc_row-fluid wpb_animate_when_almost_visible wpb_fadeInUp fadeInUp vc_column-gap-default ts-row-wide loading\"  data-vc-full-width=\"true\" data-vc-full-width-init=\"false\"  ><div class=\"wpb_column vc_column_container vc_col-sm-12\">\n\t<div class=\"wpb_wrapper\">\n\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f17988-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"17988\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/17989#wpcf7-f17988-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/17989#wpcf7-f17988-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"17988\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f17988-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"contact-form\">\n\t<p><strong>COMPANY INFORMATION<\/strong>\n\t<\/p>\n\t<p>Raz\u00f3n Social: OMC PHARMAMEDIC S.A.C.\n\t<\/p>\n\t<p>RUC: 20608838342\n\t<\/p>\n\t<p>Legal Address: AV. 28 DE JULIO NRO. 562 INT. E LIMA - LIMA - MIRAFLORES\n\t<\/p>\n<hr \/>\n\t<p>If you have your purchase invoice number please enter it\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"comprobante\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Example: B000-00000\" value=\"\" type=\"text\" name=\"comprobante\" \/><\/span>\n\t<\/p>\n<hr \/>\n\t<p><strong>CUSTOMER INFORMATION<\/strong>\n\t<\/p>\n\t<div class=\"info-wrapper\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name\" value=\"\" type=\"text\" name=\"nombres\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name\" value=\"\" type=\"text\" name=\"apellidos\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p>Identification Document\n\t<\/p>\n\t<div class=\"info-wrapper\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipodocumento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipodocumento\"><option value=\"Seleccione\">Select<\/option><option value=\"DNI\">DNI<\/option><option value=\"Carnet de Extranjer\u00eda\">Immigration card<\/option><\/select><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"numerodocumento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your ID number\" value=\"\" type=\"text\" name=\"numerodocumento\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombrepadres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name of father or mother if the customer is a minor\" value=\"\" type=\"text\" name=\"nombrepadres\" \/><\/span>\n\t<\/p>\n<hr \/>\n\t<p><strong>CUSTOMER CONTACT DETAILS<\/strong>\n\t<\/p>\n\t<div class=\"info-wrapper\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"celular\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Cell Phone\" value=\"\" type=\"tel\" name=\"celular\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<hr \/>\n\t<p><strong>CUSTOMER LOCATION DATA<\/strong>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Address\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span>\n\t<\/p>\n\t<div class=\"info-wrapper\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"distrito\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"City\" value=\"\" type=\"text\" name=\"distrito\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Province\" value=\"\" type=\"text\" name=\"provincia\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"departamento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"State\" value=\"\" type=\"text\" name=\"departamento\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<hr \/>\n\t<p><strong>INFORMATION OF THE PURCHASED PRODUCT<\/strong>\n\t<\/p>\n\t<p>Product\/Service\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipobien\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tipobien\" value=\"Producto\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Product<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tipobien\" value=\"Servicio\" \/><span class=\"wpcf7-list-item-label\">Service<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Description\" value=\"\" type=\"text\" name=\"descripcion\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"montopagado\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Amount paid\" value=\"\" type=\"text\" name=\"montopagado\" \/><\/span>\n\t<\/p>\n<hr \/>\n\t<p><strong>CLAIM SUMMARY<\/strong>\n\t<\/p>\n\t<p><small>*Claim: Disagreement related to products or services.<\/small>\n\t<\/p>\n\t<p><small>*Complaint: Disagreement not related to products or services; if not to discontent regarding the attention to the public.<\/small>\n\t<\/p>\n\t<p>Claim\/Complaint\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tiporeclamacion\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tiporeclamacion\" value=\"Reclamo\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Claim<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tiporeclamacion\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Complaint<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"detallereclamo\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Description of the claim or complaint\" name=\"detallereclamo\"><\/textarea><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"solicitudcliente\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Customer request\" name=\"solicitudcliente\"><\/textarea><\/span>\n\t<\/p>\n<hr \/>\n\t<p><strong>ACTIONS TAKEN<\/strong>\n\t<\/p>\n\t<p>Dear Customer, thank you very much for registering your incident in the Complaints Book, your opinion is very important to us.\n\t<\/p>\n\t<p>\"The claim form expresses only the receipt of the same, but not the acceptance of its content. This claim will be processed within the legal term.\"\n\t<\/p>\n\t<p>\"Our Customer Service area informs you: (i) The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI, (ii) The supplier must respond to the claim in a period not exceeding thirty (30) calendar days, and may extend the term for up to thirty (30) more days, prior communication to the consumer.\"\n\t<\/p>\n<hr \/>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"verificacioncontenido\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"verificacioncontenido\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and agree to my data and guarantee the veracity of the claim or complaint.<\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"verificacionprivacidad\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"verificacionprivacidad\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">He le\u00eddo y acepto las <a href=\"https:\/\/omcpharmamedic.com\/en\/privacy-policy\/\" target=\"_blank\">Pol\u00edticas de Privacidad<\/a><\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p class=\"clearfix\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner button-primary\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_row-full-width\"><\/div>\t<div  class=\"vc_row wpb_row vc_row-fluid vc_column-gap-default ts-row-wide\"  ><div class=\"wpb_column vc_column_container vc_col-sm-12\">\n\t<div class=\"wpb_wrapper\">\n\t<div class=\"vc_empty_space\"   style=\"height: 100px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Libro de reclamaciones DATOS GENERALES Raz\u00f3n Social: OMC PHARMAMEDIC S.A.C. RUC: 20608838342 Domicilio Fiscal: AV. 28 DE JULIO NRO. 562 INT. E LIMA - LIMA - MIRAFLORES Si tiene a su alcance su comprobante de compra por favor ingreselo IDENTIFICACI\u00d3N DEL CONSUMIDOR Documento de Identidad SeleccioneDNICarnet de Extranjer\u00eda DATOS DE CONTACTO DEL CLIENTE DATOS DE [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17989","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/omcpharmamedic.com\/en\/wp-json\/wp\/v2\/pages\/17989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/omcpharmamedic.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/omcpharmamedic.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/omcpharmamedic.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/omcpharmamedic.com\/en\/wp-json\/wp\/v2\/comments?post=17989"}],"version-history":[{"count":8,"href":"https:\/\/omcpharmamedic.com\/en\/wp-json\/wp\/v2\/pages\/17989\/revisions"}],"predecessor-version":[{"id":18647,"href":"https:\/\/omcpharmamedic.com\/en\/wp-json\/wp\/v2\/pages\/17989\/revisions\/18647"}],"wp:attachment":[{"href":"https:\/\/omcpharmamedic.com\/en\/wp-json\/wp\/v2\/media?parent=17989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}