{"id":17989,"date":"2022-02-18T13:44:10","date_gmt":"2022-02-18T18:44:10","guid":{"rendered":"https:\/\/omcpharmamedic.com\/?page_id=17989"},"modified":"2022-09-15T12:11:17","modified_gmt":"2022-09-15T17:11:17","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/omcpharmamedic.com\/es\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"<div  class=\"vc_row wpb_row vc_row-fluid wpb_animate_when_almost_visible wpb_fadeIn fadeIn vc_custom_1645127684385 vc_column-gap-default ts-row-wide ts-parallax-bg loading\"  data-vc-full-width=\"true\" data-vc-full-width-init=\"false\"  style=\"background-image: url(https:\/\/omcpharmamedic.com\/wp-content\/uploads\/medicinas.jpg);\"><div class=\"wpb_column vc_column_container vc_col-sm-12\">\n\t<div class=\"wpb_wrapper\">\n\t<h1 style=\"font-size: 46px;color: #ffffff;text-align: center;font-family:Corben;font-weight:400;font-style:normal\" class=\"vc_custom_heading shadow\" >Libro de reclamaciones<\/h1>\t<\/div>\n<\/div><\/div><div class=\"vc_row-full-width\"><\/div>\t<div  class=\"vc_row wpb_row vc_row-fluid vc_column-gap-default ts-row-wide\"  ><div class=\"wpb_column vc_column_container vc_col-sm-12\">\n\t<div class=\"wpb_wrapper\">\n\t<div class=\"vc_empty_space\"   style=\"height: 80px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t<\/div>\n<\/div><\/div>\t<div  class=\"vc_row wpb_row vc_row-fluid wpb_animate_when_almost_visible wpb_fadeInUp fadeInUp vc_column-gap-default ts-row-wide loading\"  data-vc-full-width=\"true\" data-vc-full-width-init=\"false\"  ><div class=\"wpb_column vc_column_container vc_col-sm-12\">\n\t<div class=\"wpb_wrapper\">\n\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f17988-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"17988\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/17989#wpcf7-f17988-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"17988\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f17988-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"contact-form\">\n\t<p><strong>DATOS GENERALES<\/strong>\n\t<\/p>\n\t<p>Raz\u00f3n Social: OMC PHARMAMEDIC S.A.C.\n\t<\/p>\n\t<p>RUC: 20608838342\n\t<\/p>\n\t<p>Domicilio Fiscal: AV. 28 DE JULIO NRO. 562 INT. E LIMA - LIMA - MIRAFLORES\n\t<\/p>\n<hr \/>\n\t<p>Si tiene a su alcance su comprobante de compra por favor ingreselo\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"comprobante\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Ejemplo: B000-00000\" value=\"\" type=\"text\" name=\"comprobante\" \/><\/span>\n\t<\/p>\n<hr \/>\n\t<p><strong>IDENTIFICACI\u00d3N DEL CONSUMIDOR<\/strong>\n\t<\/p>\n\t<div class=\"info-wrapper\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombres\" value=\"\" type=\"text\" name=\"nombres\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellidos\" value=\"\" type=\"text\" name=\"apellidos\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p>Documento de Identidad\n\t<\/p>\n\t<div class=\"info-wrapper\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipodocumento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipodocumento\"><option value=\"Seleccione\">Seleccione<\/option><option value=\"DNI\">DNI<\/option><option value=\"Carnet de Extranjer\u00eda\">Carnet de Extranjer\u00eda<\/option><\/select><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"numerodocumento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ingrese su n\u00famero de documento\" value=\"\" type=\"text\" name=\"numerodocumento\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombrepadres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombre de padre o madre en caso de ser menor de edad\" value=\"\" type=\"text\" name=\"nombrepadres\" \/><\/span>\n\t<\/p>\n<hr \/>\n\t<p><strong>DATOS DE CONTACTO DEL CLIENTE<\/strong>\n\t<\/p>\n\t<div class=\"info-wrapper\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"celular\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Celular\" value=\"\" type=\"tel\" name=\"celular\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<hr \/>\n\t<p><strong>DATOS DE UBICACI\u00d3N DEL CLIENTE<\/strong>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span>\n\t<\/p>\n\t<div class=\"info-wrapper\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"distrito\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Distrito\" value=\"\" type=\"text\" name=\"distrito\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Provincia\" value=\"\" type=\"text\" name=\"provincia\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"departamento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Departamento\" value=\"\" type=\"text\" name=\"departamento\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<hr \/>\n\t<p><strong>IDENTIFICACI\u00d3N DEL BIEN CONTRATADO<\/strong>\n\t<\/p>\n\t<p>Producto\/Servicio\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipobien\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tipobien\" value=\"Producto\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Producto<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tipobien\" value=\"Servicio\" \/><span class=\"wpcf7-list-item-label\">Servicio<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Descripci\u00f3n\" value=\"\" type=\"text\" name=\"descripcion\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"montopagado\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Monto pagado\" value=\"\" type=\"text\" name=\"montopagado\" \/><\/span>\n\t<\/p>\n<hr \/>\n\t<p><strong>DETALLE DE LA RECLAMACI\u00d3N<\/strong>\n\t<\/p>\n\t<p><small>*Reclamo: Disconformidad relacionada a los productos o servicios.<\/small>\n\t<\/p>\n\t<p><small>*Queja: Disconformidad no relacionada a los productos o servicios; si no al descontento respecto a la atenci\u00f3n al p\u00fablico.<\/small>\n\t<\/p>\n\t<p>Reclamo\/Queja\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tiporeclamacion\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tiporeclamacion\" value=\"Reclamo\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tiporeclamacion\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"detallereclamo\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Detalle de reclamo o queja\" name=\"detallereclamo\"><\/textarea><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"solicitudcliente\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Solicitud del cliente\" name=\"solicitudcliente\"><\/textarea><\/span>\n\t<\/p>\n<hr \/>\n\t<p><strong>ACCIONES ADOPTADAS<\/strong>\n\t<\/p>\n\t<p>Estimado Cliente, muchas gracias por registrar su incidencia en el Libro de Reclamaciones, su opinion es muy importante para nosotros.\n\t<\/p>\n\t<p>\"La firma del colaborador en la presente hoja de reclamaci\u00f3n, expresa \u00fanicamente la recepci\u00f3n de la misma, m\u00e1s no la aceptaci\u00f3n de su contenido. La presente reclamaci\u00f3n ser\u00e1 tramitada dentro del plazo de ley.\"\n\t<\/p>\n\t<p>\"Nuestra \u00e1rea de servicio al Cliente le informa: (i) La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI, (ii) El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.\"\n\t<\/p>\n<hr \/>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"verificacioncontenido\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"verificacioncontenido\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">He le\u00eddo y doy conformidad a mis datos y garantizo la veracidad del reclamo o queja.<\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"verificacionprivacidad\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"verificacionprivacidad\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">He le\u00eddo y acepto las <a href=\"https:\/\/omcpharmamedic.com\/politica-de-privacidad-y-proteccion-de-datos-personales\/\" target=\"_blank\">Pol\u00edticas de Privacidad<\/a><\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p class=\"clearfix\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner button-primary\" type=\"submit\" value=\"Enviar\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_row-full-width\"><\/div>\t<div  class=\"vc_row wpb_row vc_row-fluid vc_column-gap-default ts-row-wide\"  ><div class=\"wpb_column vc_column_container vc_col-sm-12\">\n\t<div class=\"wpb_wrapper\">\n\t<div class=\"vc_empty_space\"   style=\"height: 100px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"Libro de reclamaciones DATOS GENERALES Raz\u00f3n Social: OMC PHARMAMEDIC S.A.C. RUC: 20608838342 Domicilio Fiscal: AV. 28 DE JULIO NRO. 562 INT. E LIMA - LIMA - MIRAFLORES Si tiene a su alcance su comprobante de compra por favor ingreselo IDENTIFICACI\u00d3N DEL CONSUMIDOR Documento de Identidad SeleccioneDNICarnet de Extranjer\u00eda DATOS DE CONTACTO DEL CLIENTE DATOS DE [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17989","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/omcpharmamedic.com\/es\/wp-json\/wp\/v2\/pages\/17989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/omcpharmamedic.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/omcpharmamedic.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/omcpharmamedic.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/omcpharmamedic.com\/es\/wp-json\/wp\/v2\/comments?post=17989"}],"version-history":[{"count":8,"href":"https:\/\/omcpharmamedic.com\/es\/wp-json\/wp\/v2\/pages\/17989\/revisions"}],"predecessor-version":[{"id":18647,"href":"https:\/\/omcpharmamedic.com\/es\/wp-json\/wp\/v2\/pages\/17989\/revisions\/18647"}],"wp:attachment":[{"href":"https:\/\/omcpharmamedic.com\/es\/wp-json\/wp\/v2\/media?parent=17989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}